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A person is focused on their smartphone, engaging with the blue-cased device while seated at a table.

Why Healthcare Practices Are Moving Beyond Phone Call-Only Communication

Healthcare practices across the country are discovering what many other industries learned years ago: customers prefer digital communication options. For medical offices, this shift isn't just about convenience; it's becoming essential for operational efficiency and patient satisfaction.

Oct 213 min read

AI Isn't Optional Anymore; It's the New Core of Competitive Strategy

Customer experience leaders face a critical decision: hire more staff to handle growing demands, or invest in AI tools that amplify existing team capabilities.

Oct 213 min read

The AI Investment Surge: Why Customer Experience Leaders Are Choosing Tools Over Talent

Customer experience leaders face a critical decision: hire more staff to handle growing demands, or invest in AI tools that amplify existing team capabilities.

Oct 212 min read